General terms and conditions

About us:
Furka, obrt za trgovinu, vl. Anica Demut
Zdihovska ulica 67D
10 020 Zagreb
OIB: 56157307417
VAT: HR56157307417
mob:  +385989266911

1.Use and change

These general terms and conditions are referred to the using of web shop on the area of Republic Croatia exclusively, in a property of Furka.

”” web shop services are available on web site, in further text Furka.

Web site and other Furka web shop services (buying and delivery throw Furka web shop) can be served by your private usage without any recompense according to following general terms and conditions..

The following general terms and conditions must be respected if you use our web shop. If you disagree with the Furka general terms and conditions, please don’t use Furka web site.

General terms and conditions are subject to changes in any time, therefore you should visit these terms and conditions every time you want to visit Furka web site. In the event of continuous visiting of Furka web shop sites after the general terms and conditions have been changed, you will be considered as you were in accordance with the new Furka web site general terms and conditions. For possible consequences caused by web content changes Furka will not take any responsibility.

2.Terms of purchase

These conditions of buying define the procedure of ordering, payment, delivery and return or reclamation of items offered on our web pages. The procedure, the buying and the selling conditions of the goods through web shop are determinate by the following phases:

  • 1. Registration
  • 2. Ordering
  • 3. Payment
  • 4. Delivery
  • 5. Taking Orders
  • 6. Return/Reclamation of Goods


The ordered articles will be delivered by Furka selling place. Buying of the products in offer and at storage of Furka shops (dispatching shop to single customer according to the address of customer) will be possible by Furka through Furka web shop.

The buyer is physical or juridical person who orders the products of the company Furka obrt za trgovinu, vl. Anica Demut, Zdihovska ulica 67D, 10020 Zagreb, Croatia through Furka web shop. Each physical or juridical person registered on the web site who orders one product at least electronically will be considered as buyer.

All prices are expressed in the Croatian national currency; Croatian Kuna (KN) including VAT. The products are delivered at the prices valid on the ordering day and not on the delivery day.

Furka keeps the right of non-delivery of the order if there is a suspect of misuse.

2.1. Registration

To use the Furka web shop services and to register you must have 18 years. The customer is responsible for correct and complete personal details. In the case of any data changes we are asking you to make your user account more accurate on settings of Furka user account. Correct inserting of the personal details at the purchasing time is responsibility of each customer.

2.2. Ordering

The products are ordered electronically. By pressing the button ”Add”, the product will be added to shopping bag. The products are considered to be ordered in the moment when the checkout procedure listed below in 4 phases is done:

  • 1. Personal details, 
  • 2. Way of delivery,
  • 3. Choosing a payment method and
  • 4. Confirmation of order.

The confirmation of your order by Furka web shop you will receive on your e-mail address. In the case you didn’t receive such message, please check if the products are in your shopping bag and procedure must be repeated.

Furka is obligated to deliver to customer address all ordered products available at Furka shops storage. In the case that Furka won’t be able to deliver any of ordered products, the customer will be contacted by e-mail regarding spare products or cancel the ordered products.

The products photos on Furka web shop are illustrative; therefore the photo illustration should not be corresponding to its appearance and content.

Furka will make any possible effort to keep information more accurate and actual, however it will not take responsibility of its accuracy and completeness.

2.3. Payment

The buyer commits the ordered products pay with credit card listed on PayPal or with direct bank transfer.

2.4. Delivery

The orders goods will be assembled so that they cannot be damaged. The buyer must check package before picking it up, noticeable damages report immediately and refuse to receive the package. See Terms of delivery.

2.5. Taking order

Orders are delivered to your home address with express service. Deadline for delivery is 3-5 days from the day of order. In delivery deadlines are not counted:

  • 1. Day of receipt of the order;
  • 2. Delay time due to inaccurate and incomplete addresses
  • 3. The delay time due the traffic jams incurred without guilt of Furka
  • 4. Non-working days and days when delivery is not done by Furka.

For the orders received on Friday after 3 p.m. delivery date begins to run on the first following working day of Furka web shop.

Deadline for delivery of custom made items is 30 days from the day of order. At product description you can read if product is custom made item.

2.6. Return/Reclamation of goods

Customer has right to return of goods in these cases:

  • delivery of goods which are not ordered
  • delivery of goods which has lapse or damage that was not caused by transport

Original bill must be attached to each complaint.

In case of return/reclamation of goods the buyer is obligated to request a written complaint by mail to address Furka obrt za trgovinu, vl. Anica Demut, Zdihovska ulica 67D, 10020 Zagreb, Croatia, or via e-mail on adress .

We DO NOT offer refunds on custom made items, this is a legal agreement when buying from us. All custom made items garments are made for as requested measurements after your purchase. You choose your specific style to be made in desire colour as well as disere size. We are not required by law to allow returns for custom made items.

2.7. Responsibility for material defects

In according to the Regulation about customer safety to the relations between consumer (final user) and trader in the event of a material defect of product are applied regulations (NN 35/05, 41/08, 125/11, 78/15).

The customer is obligated to inform the trader about the visible defects immediately or two months at least from the day the damage has been discovered.

As trader we do not respond to the material defect of the sold item after two months from the sale.

3.Unilateral termination of the agreement

The consumer has the right to unilaterally terminate the contract, without giving reasons, within 14 days from the day when the consumer or a third party designated by the consumer goods are handed over to possess. To be able to exercise the right to unilateral termination of the contract, the consumer must notify Furka of its decision on the unilateral termination of the agreement before the deadline and that through this form of unilateral termination of the contract or by any other unequivocal statement in which it expressed its willingness to terminate the contract, sent by mail, fax or email (showing the name, address, telephone number, fax number and e-mail address, you can also use the enclosed copy of form which you can download on HERE.

Confirmation of receipt of a notice of unilateral termination of contract will be sent to you, without delay, by electronic mail.

3.1. Deadline for unilateral termination of the agreement

The consumer has the right to unilaterally terminate the contract within 14 days from the day when the consumer or a third party designated by the consumer goods are handed over to possess.

3.2. Return of the paid amount

Furka shall immediately, but no later than within 14 days from receipt of the notification of consumers about the unilateral termination of the contract, return to the consumer what he paid, less shipping cost, but not before the goods are returned.

Refunds will be returned in the same way that the consumer has paid.

3.3. Return of goods

You return or deliver it to us Furka obrt za trgovinu, vl. Anica Demut, Zdihovska ulica 67D, 10020 Zagreb, Croatia, without unnecessary delay, but no later than within 14 days.

It is considered that you have fulfilled your obligation on time if you send or deliver the goods to us before the expiry of the above deadline.

3.4. Costs of return of goods

The direct costs of returning the goods buyer must bear alone. The user can contact us by e-mail or info phone +385 989266911 to obtain information on how to return the product.

3.5. Consumer responsibility for the impairment of goods

Consumer is responsible for any impairment of goods as a result of handling goods, other than that it was necessary to determine the nature, characteristics and functionality of the goods.

The right to one-sided termination of the contract is excluded in the cases referred to in Article 74 of the Consumer Protection Act. For full information on the right of customers to unilateral termination of a contract, please refer to the Consumer Protection Act.

4.Written objection

You can send a written complaint.

  • by mail to address Furka obrt za trgovinu, vl. Anica Demut, Zdihovska ulica 67D, 10020 Zagreb, Croatia
  • by e-mail to e-mail address:  
  • through the form for filling a written objection on web site.

A written response to your written complaint will be provided in writing no later than 15 days from the date of receipt of the complaint.

5.Statement about the protection and collection of personal data and their use

By registration and buying as guest (without registration) on Furka store I give consent that Furka can collect and process my personal information listed in registration form and information about my orders.

I give the mentioned consent for data processing for the purpose of getting to know Furka with my buying habits, and for informative purposes and the purpose of service promotion and products Furka for the duration of my registration, as well as for other promotional needs of service providers.

I am rightly aware that I can withdraw this declaration of consent at any time. Withdrawing the statement will completely stop processing my data as well as my registration.

The buyer may ask at their own request to delete their personal data from the base of Furka store by telephone or e-mail.

At its own request, the Buyer may request the deletion of his personal data from the Furka store by telephone or via e-mail.

Furka uses ”cookies”, you can find out more about ”cookies” here.

6.Security and data protection

During registration on Furka store you’ll need to create your password which you have to keep for yourself. You are responsible for every actions and orders which are ordered with your account. If you know or suspect that someone knows your password, please contact us via e-mail  , so we can tell you what to do next.

If there is any suspect that there is a failure in security, Furka has right to ask you to change your password or block your account.

For security of online payments please visit .

7.External services

Services provided by Furka store do not include costs you make by using computer and services to access our site. Furka is not responsible for the expenses of telephone, data traffic or any other expenses which may occur when ordering or viewing/searching and using web site of Furka web shop.

8.Intellectual property

The content of Furka store is protected and Furka realizes the unique right to use it. For every commercial use of content on pages of Furka store you must contact Furka via e-mail address .

9.Availability of Furka store

Even though Furka is trying to give the best service offer, Furka cannot guarantee that the services on Furka store will suit your needs.

Access on Furka web site ( sometimes may be inaccessible due to the works, maintenance or introduction of new content, and these irregularities we will try to remove as soon as possible.

10.Related internet sites

The activation of links to websites that have no connection to or that are not managed by Furka does not presuppose any recommendation or instruction from Furka Users access them at their own risk, Furka is not responsible for the content on this sites.


For announcing on the internet we are using Google Analytics.

Our advertising on the web-locations on the internet entire are representing by the third part supplier including Google.

We and the third side suppliers, including Google, are using first side cookies (for example Google Analytics cookie) to optimize and represent the advertising according to the user visitor to our web location.

As an user you can be excluded from Google Analytics services to advertise on the net and adapt the advertising net through tools on Ad settings manager.


Privacy policy

  • The online store (the “Store”) is operated by Furka with office located at Furka obrt za trgovinu, vl. Anica Demut, Zdihovska ulica 67D, 10020 Zagreb, Croatia

(“Furka,” “we” or “us”). This privacy policy (“Privacy Policy”) describes our policies regarding the collection, use and disclosure of information on or through the Store. By visiting the Store, and/or using the services offered on or through this Store, you agree to the terms of this Privacy Policy as they may be amended from time to time. If you do not agree with any term in this Privacy Policy, please do not use the Store and do not disclose to us any information described herein. Furka adheres to the applicable regulations in order to protect the privacy of its users, including in particular the EU Privacy Policy – GDPR. In the event of any questions or concerns regarding privacy, every user can send an inquiry to .


A. Personal Information

Your privacy is important to us. Depending on how you use the Store, we may ask you to share Personal Information with us. “Personal Information” includes, for example, your name; home and/or business address; e-mail address; telephone number; credit card and other payment information. We will ask you for information, including some Personal Information, if you use one of several services on our Store: Sign up for marketing purposes, Becoming a registered user of the Website, Entering sweepstakes, contests, promotions and surveys.

We will use the Personal Information you provide to our Store in a number of different ways, including to: respond to your requests and process your orders; to provide you with information about our product and service offerings. We may also use your Personal Information to maintain our internal record keeping and/or share it with our affiliates for internal administrative purposes. In addition, as permitted by law, or with your consent, we may send you notices (for example, in the form of e-mails, mailings, and the like), and otherwise correspond with you, about products, services, companies and events, that we think might interest you.

Minimum Age

We do not accept registrations or orders submitted by, and will not knowingly collect or use personally identifiable data from, anyone under the age of eighteen (18) years, or age of majority in his/her country. If you are under this age, please do not register or proceed with the online purchase and ask an adult to proceed with the required procedures.

B. Demographic information

We will collect demographic information, for example date of birth, sex and post code. Demographic information can be used to adapt your experience on this web site, for example, we will be showing ads that you would be interest in. This information can be served to company, strategic partners, merchants and advertisers.

C. Cookies and Other Technology Policy

Cookies are text files containing small amounts of information that a user’s device (computer, tablet or mobile) downloads when it visits a website. They allow the site to “remember” your computer, but not specifically who is using it, and improve your user experience. By associating the identification numbers in the cookies with other customer information when, for example, you log-in to the site, and then we know that the cookie information relates to you. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

Web site also collects “pixel tags”, “web beacons” and “clear GIFs” or similar resources together how can we gathered statistical data about using web site. Pixel tags are allowing us to count visitors on our web site. When pixel tags are using in HTML format they enable sender to know when message is open.

Company Furka also collects information about “IP address”

“Assailable” is an information which web explorer transfer to our web servers which instructs on URL from which you came.

“IP address” is an identifier assigned to each computer and other device connected to a TCP/IP network.

“Variable environment information” includes, among other things, the domain from which you accessed the Internet, the time you accessed the website, the type of web browser, and the operating system or platform you used, the Internet address of the web site from which you have accessed this web site , the names of the websites you visit when you are on this website and the web address of the website you visit after this.

This information’s are collecting for internal use of Company like improvement safety of this web site, detection demographic trends, helping Company in offering contents which is adjusted your interests and other improvements. This information’s can be available to others but customers can’t be identifying personally.


Company Furka may provide you with opportunities to receive offers from our affiliates who have services, products and offers that we think might be of interest to you. Unless you elect not to receive such offers by following the instructions in the “Your Right to Opt In and/or Opt Out” section below, we may from time to time provide your Personal Information to these entities so that they may send you these offers, as permitted by law.

A. Strategic partnership

From time to time, we can establish a special relationship with another company which is not related to and not owned by us, so we can have additional content on this web site. These special relationships can include business partners, sponsors and co-branding web sites. All information, including information of personal identification will be available to these partners. By participating in activities or providing information’s on these co-branding sites, you agree with giving information about your identification to these partners. You must carefully study the terms and conditions on their web sites.

B. Suppliers of services

We might use suppliers to help us manage business and this web site or to manage activities on our behalf, like sending e-mails, filling out the orders or administration in prize games. We will might allow them access to your information for limited purposes. For example, when you participate in a prize draw, game where prices are received, we will make information available to our agencies for filling and game management.

C. Disclosure of information in other cases

Information that enables the identification of any individual user can be available to other companies that are not part of the company: (i) with the law, (ii) in case of transfer of rights, transfer of funds or bankruptcy/liquidation of Company, (iii) in those cases when we evaluate that disclosure of certain information is required on the basis of the request of a body to exercise or regulate a right or other legal process or (iv) in order to protect interest or safety of Company or other visitors of this web site.

D. Content functions generated by the user

This web site allows users setting up their own content in ”challenges” and other functions. Remember that every information you give on that site becomes public, so you should be careful during deciding what personal, financial, or other information you want to give on site. Company Furka cannot prevent use of such information in a manner that may hurt these privacy policy, law or your personal privacy and security and cannot take responsibility of publishing it.

E. Prize games, competitions, etc.

On our web site we may organize prize games, competitions etc. for which you need registration. Usually we are looking for some information regarding your personal identification during sign up, or eventually when winning the prize game. This information can be available to others – sponsors of the prize games in accordance with the rules applicable to such prize games. You must carefully study the rules of every prize game, competition or promotion in which you participate through this web site, because they can contain important information about using information of your personal identification by Company or sponsors. To the extent that the provisions and the terms of such rules are in contradiction with this statement of privacy, the terms and conditions of such rules will be applicable.

III. Links to other websites

This website may contain links to other sites (“links”) that do not have any connection with  or that are not websites managed by the Company. Furka DOES NOT CONTROL OR PERFORM MONITORING OF SUCH WEBSITES AND THEIR CONTENT. Furka CANNOT BE HELD RESPONSIBLE FOR THE CONTENT OF THESE SITES AND THE RULES ADOPTED BY THEM, INCLUDING WITH REGARD TO YOUR PRIVACY AND THE PROCESSING OF YOUR PERSONAL DATA DURING YOUR BROWSING SESSIONS. We therefore ask that you pay attention when you connect to these websites through links present on, and that you carefully read their terms and conditions of use and privacy regulations. The activation of links to websites that have no connection to or that are not managed by Furka does not presuppose any recommendation or instruction from Furka to access and browse these websites, or any guarantee concerning their content or the services or products provided and sold by them to internet users.


This Site is hosted on servers maintained by Furka from Croatia. We are committed to protect the security of user’s personal information and comply with security provisions set forth by applicable laws and regulations to prevent loss of data, unlawful or unfair use of data and unauthorized access to data. We are using a variety of advanced security technologies and procedures to help protect user’s personal information. For example, personal information is stored on secured servers placed in controlled locations. Moreover, for the transmission of some data through the Internet, encryption techniques are employed such as the Secure Socket Layer (SSL) protocol. Furka keeps user personal information only for the time necessary to fulfil the purposes above mentioned. User should keep personal information, accurate, current, and complete by routinely updating relevant profile on-line following applicable instructions on the Site or by contacting us as specified below.


Furka reserves the right to change, revise or update this Privacy Policy, or any other of our policies or practices, at any time, and will notify users of this Store by posting such changed or updated Privacy Policy on this page. Any changes or updates will be effective immediately upon posting to our website.


This Privacy policy is subject to legislation of Republic of Croatia, regardless of the choice of legal provisions.


If you have any questions or comments regarding our privacy practices, you may contact us at:

Furka obrt za trgovinu, vl. Anica Demut, Zdihovska ulica 67D, 10020 Zagreb, Croatia

Tel. +385 989266911



Terms of payment

Dear customers, we have two ways of payment to satisfy all your needs.


– PayPal

  • MasterCard®
  • Maestro®
  • Visa
  • Diners
  • American Express®


– Direct bank transfer


Return policy

Customer has right to return of goods in these cases:

  • delivery of goods which are not ordered
  • Delivery of goods which has lapse or damage that was not caused by transport


If the package was damaged by transport, damages are visible at taking the package, in this case, please do not take it. Contact us in a minimal amount of time, so we can check condition of your package and send new one.


You can send a claim for complaint on email:  


In case that we are not in ability to send another package, seller will compensate expenses of return of goods and value of goods if it is not able to deliver it anymore.

Information on web site are informational character, we can’t guarantee that information and pictures fully correspond to real products.

We DO NOT offer refunds on custom made items, this is a legal agreement when buying from us. All custom made items garments are made for as requested measurements after your purchase. You choose your specific style to be made in one desire colours as well as disered sizes. We are not required by law to allow returns for custom made items. At product description you can read if product is custom made item.


Terms of delivery

Dear customers,

Delivery is available in the whole Croatia; packages are delivered with HP express.

In most cases delivery is in 24 hours, except for the islands where the goods are delivered only a few times a week. Delivery is from Monday until Friday.

Delivery of goods ordered from our web shop are co-operated with the best delivery services.

Shipping cost pay Furka.

Every package recipient certifies and signs after receipt. In accordance with provisions of the Mandatory Obligations Act certificate of delivery list by the recipient it is considered that package is delivered undamaged. Recipient will indicate reference number of following documentation, and this will be proving that delivery was made.

Care and storage instructions


Your fur coat should always be hung on a broad, sturdy hanger to keep the shoulders from loosing their shape.

Do not hang a fur in a plastic bag, that doesn’t breathe. The fur needs air circulation to keep the hide from drying out and cracking.

Do not leave jewelry pinned to your coat as it can mat the fur. When wearing your coat, do not use a shoulder bag consistently because it can wear away the fur and leave a bald spot. Wearing a scarf around your neck will prevent body soil and make-up from soiling your coat.

Avoid using hairspray or perfume when wearing your coat. The formulas of most brands contain alcohol which can dry the hides. Any oils in the products may penetrate the fur and eventually become rancid. The odor is nearly impossible to remove.

If you will be sitting for a long period of time, you should take your coat off to avoid crushing the fur. If you can’t remove the coat, try to change positions often so that the fur will not be crushed in one spot over and over again. If possible, remove your coat and use it more like a blanket in your lap.



If you get caught in a light rain or snow, simply shake out the fur and remove as much water as possible. Hang it to dry in a well-ventilated room. Do not use a hair dryer or any direct heat on the fur. After it is dry, shake again to fluff the fur and brush out gently with an animal brush.

If your coat gets completely soaked with water, you should take it to a professional fur cleaner immediately.



Fur hates heat. It is not the actual hair that is affected, it is the hide or leather that can dry out, become stiff, and crack.

The best storage temperature for natural fur is 7 degrees C. or 45 degrees F. and 50 percent humidity. In fur storage vaults, the room is dark which prevents bleaching and fading of the color. Moths and other insects cannot survive at that temperature.

Furs that are properly stored during hot weather can last up to fifty years or more.